Working With Watchkeep

Troubleshooter and Customer-Focused?

Great Communicator?

Looking for the Opportunity to Work in a Key Role in a Growing Industry?

Watchkeep is one of the area's top Managed Technology Services Firms, and we are looking for our next VoIP Network Engineer. We are seeking a motivated person with excellent organizational skills, strong communication abilities and most importantly, someone who is ready to be part of a winning team.

You will work from our comfortable offices located in West Reading, Pennsylvania and will be responsible for deploying, installing, configuring and managing and maintaining IP telephony voice communication architecture and its associated network connections and component hardware within companies. This includes assisting with all engineering projects for VoIP initiatives and configuring and optimizing all telephone systems and services, both internally and those integrated with Internet-based services. Also, you will maintain SLAs for all organizational IP telephony applications. These will include enterprise solution architecture. You may also be required to troubleshoot LAN and WAN hardware systems and respond to customer inquiries. This is an 8:00 AM - 5:00 PM position (some overtime required on occasion) with greater than 50% field work at customer locations.

VoIP Network Engineer Responsibilities:

• You will be installing network hardware modules including IP and PBX communication servers at customer locations
• You will be provisioning and programming phones and phone systems
• You will be troubleshooting VoIP network issues
• You will be adding network users and managing company permissions
• You will be optimizing network installations for future expansion
• You will be training staff on network and system protocols and procedures
• You will be supporting VoIP infrastructure and its associated software including IP-PBXs, Edgemarc, call management systems, voicemail and interactive voice response
• You will select, deploy and utilize appropriate tools for reporting and routing of IP telephony traffic on the network
• You will collaborate with systems engineers/architects for upgrades to operating systems, hardware, etc.
• You will remain current on new transport protocols, products and standards in support of VoIP systems development and equipment procurement
• You will meet with IT managers to determine the company's networking needs
• You will be analyzing existing VoIP networks and computer systems
• You will integrate IP telephony systems with enterprise LANs, WANs, wireless LANs and other Internet-based services and protocols
• You will collaborate with help desk to resolve trouble tickets and mitigate end-user issues with VoIP hardware and/or applications
• You will be assisting with the installation, planning and maintenance of network cabling, including MDF and IDF closets
• You will perform telephony audits as necessary
• You will monitor and identify capacity and performance issues for VoIP traffic to ensure continued, uninterrupted operation of telephony systems
• You will be collaborating with network engineers or administrators to ensure that VoIP traffic does not interfere with or hinder network data traffic
• You will need to obtain and maintain relevant technical certifications that could require off-hours time for study and preparation

About Watchkeep

Watchkeep is a growing and successful Technology Services company that has been serving small- to mid-size businesses and non-profits in Pennsylvania since 2006. Our focus is on taking care of the clients who rely on us for their day-to-day IT needs AND taking care of our employees. This includes XBox breaks, food days, a fun environment - you get the idea. Do the right thing isn't just a core value, it's a way of life at Watchkeep. Did we mention you would be part of a winning team who works hard, plays hard and has an intense customer focus?

As part of our full-time staff, you will enjoy:

• Competitive pay
• Fun and entertaining work environment
• Comprehensive benefits package
• Paid time off
• Company-provided training and certifications
• Growth opportunities with a proven industry leader
• Company incentives and promotions

Qualifications, skills and experience required:

• Bachelor's degree in information technology, computer science or a similar field OR relevant experience
• Previous experience working as a VoIP field engineer
• Ability to self-manage time and priorities
• In-depth knowledge of VoIP systems and IP protocols
• Knowledge of hardware systems including servers, memory modules, processors and peripherals
• Detailed knowledge of network security systems and software
• Good project management skills
• Familiarity with WAN and LAN systems, VLANs, etc.
• Excellent troubleshooting skills
• Advanced written and verbal communication skills
• Working technical knowledge of VoIP/IP telephony systems, software and hardware including voicemail systems, border control session devices, switches, routers, call handler devices and handsets
• Strong hands-on knowledge of the configuration and optimization of VoIP equipment including voicemail systems, border control session devices, switches, routers, call handler devices and handsests
• Strong hands-on knowledge of SIP, H.323, TCP/IP and other protocols
• Strong understanding of VoIP QoS issues and mitigation strategies
• Working technical knowledge of the VoIP operating systems (Cisco, Avaya, Mitel, Shoretel)
• Familiar with network topologies such as Frame Relay, ATM, ISDN, etc.
• Knowledge of cabling and wiring systems, design and installation
• Familiar with Windows desktop and server operating systems
• Ability to operate tools, components, peripherals and testing accessories
• Able to prioritize and execute tasks in a high-pressure environment
• Ability to read and interpret technical documents and procedure manuals
• Strong interpersonal skills, oral communication skills and proven analytical and problem-solving abilities
• Strong understanding of the organization's goals and objectives
• Ability to conduct research into IP telephony issues and products
• Strong customer service orientation
• Help desk experience
• Experience working in a team-oriented, collaborative environment
• Professional appearance and presentation, in line with handbook standards
• Valid driver's license

Ready to apply? Click here!

Watchkeep is looking for our next elite team member for the NOC Engineer role. Is that you? Are you a problem solver with a passion for configuration, management and automation? How about great communication skills and, most importantly, are you ready to be a part of a winning team? We passionately believe in the support of our clients and strive to deliver best-in-class customer experiences for every client, every day. If this sounds like you, let's talk.

You will work from our comfortable offices located in West Reading, PA, as well as your own home, and will be responsible for being a direct representative of our managed services team. You will be primarily responsible for our RMM tool and managing our managed services. Our goal is to assist our customers by achieving their business technology goals through engineering excellence and professionalism.

Responsibilities

• Always ensure our RMM tool is configured according to best practices
• Configure and maintain alerts on critical client hardware and software
• Configure alerting and regular audits for patch management for client servers and workstations. Configure alerting and regular audits for firmware updates on client hardware
• Configure antivirus packages and their automatic deployment, updates, etc.
• Monitor and respond to critical alerts on client hardware and backup solutions
• Create PowerShell and RMM scripts for automating deployment, update and remediation tasks
• Set up and monitor various alerting and reporting for client hardware and software
• NOC Engineer will be involved in client onboarding, ensuring all devices are accounted for and all managed service offerings are in place and functioning as expected
• NOC Engineer must assist in maintaining customer network documentation
• Alert Service Coordinator and Triage Engineer as appropriate for escalation, emergency service and business opportunities
• Install backup and DR appliances as required
• Follow company procedures for documenting time and service
• Participate in meetings and train service team
• Assist team members with support issues that require escalation as directed by the Triage Engineer or Service Manager, communicating to clients as needed
• Always maintain positive client relations, reporting any potential client dissatisfaction to the Service Manager
• Evaluate client needs and develop content that supports business processes around scripting, monitoring, reporting and patch management
• Audit and implement best practice solutions
• Communicate with associated vendors for support and assistance

About Us

Watchkeep is a growing and successful technology service company serving small and medium businesses and non-profits in Eastern Pennsylvania since 2006. Our focus is on taking care of the clients who rely on us for their day-to-day IT needs AND taking care of our employees. Xbox breaks, food days, fun environment, you get the idea. Do the right thing isn't just a core value; it's a way of life. Did we mention you would be a part of a winning team that works hard, plays hard and has an intense customer focus?

As part of our team, you'll enjoy:

• Competitive pay
• Fun and entertaining work environment (think food, lots of food)
• Comprehensive benefits package
• Paid time off
• Company-provided training and certifications
• Growth opportunities with a proven industry leader
• Company incentives and promotions

Qualifications

• BS/BA in computer science, engineering or relevant field; BS degree in Information Technology or career-related technical certifications preferred
• 3-6 years IT experience with proven experience working on servers, networks and automation
• Desired certifications: CCNA, MCSE, Backup/RMM/Automation certifications
• Recent hands-on experience with an RMM product
• Prior work experience for an IT Managed Services Provider (1+ years)
• Ability to be lead engineer on automation projects and diagnose scripting issues
• Windows Server Administration (2016, 2019) including group policy management, DHCP, DNS, File Sharing, IIS, etc.
• Server hardware and software - installation, setup, configuration and troubleshooting
• Server and network planning, migration, deployment and customization
• Network management and support - knowledge of firewalls, switches, wireless services and phone systems/PBX
• Client/Server software installation and configuration
• Backup software experience
• Familiarity with Windows installation procedures, file locations, registry properties
• Ability to lift 30 lbs.
• Occasional local trave required; valid driver's license and reliable transportation required

Ready to apply? Click here!

The Project and Help Desk Engineer is an integral part of our Managed IT Services group.  They are responsible for the installation, customization and support of document management solutions, business software and IT services offered by Watchkeep.  Solutions will encompass Microsoft technologies and software including SharePoint and Microsoft Server/Office, as well as network support services.  Data backup and remote network monitoring are critical for success in this role.

Responsibilities

• Installation of hardware and software products at customer locations
• Providing customer technical support for hardware and software products (incoming telephone calls to Global Support Center, e-mail questions/requests and on-site support)
• Testing new product releases to identify and correct problems prior to release
• Installation of server upgrades, releases and updates to existing customers
• Supporting and/or participating in product demonstrations and pre-sales meetings
• Assisting in the specs, preparation and presentation of proposals as required
• Tracking and recording personal billable and non-billable work on a timely basis accurately
• Participating in workshops, webinars and vendor shows to promote Managed IT Service offerings if needed
• Obtain and maintain required technical certifications – this may require off-hours time for study and preparation
• Assisting in the administration of Fraser Advanced Information Systems and ImagEze in-house systems and services as needed

Qualifications

• Education – Bachelor of Science degree in IT or career-related technical certifications preferred
• Experience – 3-5 years in a related position within the IT support field
• Technical Skills:
  • Windows Server Network Administration (2003, 2008, 2012 SBS)
  • Active Directory – Installation, setup, configuration, troubleshooting, Exchange Server 2003/2007/2010
  • Domain Controller/Local Routing Functionality – Installation, setup, configuration, troubleshooting
  • IIS Administration – Website service troubleshooting and planning
  • TCP/IP Protocol – Subnetting, configuration, troubleshooting
  • Server Hardware and Software – Installation, setup and configuration
  • Problem resolution and analysis
  • Remote and on-site customer network support
  • Planning, migration, deployment and customization
  • Desktop/User Support (XP, Vista, Windows 7, 10)
  • SharePoint Services 2.0 | 3.0; SharePoint 2010 Server
  • ISA Server
  • SQL Server (2005, 2008, 2012 Express)
  • Backup software – Axcient and Barracuda
  • Microsoft Office Professional Suite – Word, Excel, PowerPoint, Access, Visio, Outlook
  • Test engineering
  • Testing hardware and software expertise – testing on all Windows Operating Systems
  • Familiarity with Windows installation procedures, file locations, registry properties
  • Creating test environments (laboratories, virtual and physical test hardware)
  • Network management and support – some knowledge of modems, routers, terrestrial/wireless services
• Professional Skills:
  • Strong client-facing communication skills – both written and verbal – with a focus on customer services
  • Effectively and efficiently carry out written and verbal job-related instructions with or without supervision
  • Exercise sound judgement when evaluating situations, offering positive suggestions and making decisions
  • Respond to inquiries and/or complaints in a timely and professional manner
  • Work under pressure typically associated with this type of position
  • Professional appearance and presentation
  • Valid driver’s license

Benefits

• Competitive compensation
• Company incentives and promotions
• Professional environment with opportunities to grow and advance based on performance
• Outstanding training program with industry leaders
• Comprehensive benefits package including medical, dental, vision, life and disability insurances, paid vacation, paid holidays, 401k with company match and expense reimbursement

Click here to apply!

We are looking for our next elite team member for the Systems Engineer Level III role - is that you? Are you a problem solver with a passion for project work? How about great communication skills and most importantly, are you ready to be part of a winning team? We passionately believe in the support of our clients and strive to deliver best-in-class service for every client every day. If this sounds like you, let's talk!

You will work from our comfortable offices located in West Reading, Pennsylvania as well as your own home and will be responsible for being a direct representative of our managed services team. You will be assisting customers with achieving their business technology goals through engineering excellence and professionalism. You will be in one of the primary positions for our team, so a motivated, self-starter is a must.

• You will research, design and install complex system infrastructure
• You will serve as Project Lead for customer-facing projects
• You will design and implement server and storage infrastructure according to best practices
• You will work with server and storage infrastructure including hypervisors, SANs and enterprise storage protocols
• You will work with network infrastructure (routers, switches, etc.) including WAN operations, firewalls and wireless technologies
• You will assess client environments and make appropriate hardware/design recommendations with extreme accuracy
• You will have the ability to create highly accurate project plans based on hardware requirements, client business objectives and industry best practices

About Us

Watchkeep is a growing and successful Technology Services company that has been serving small- to mid-size businesses and non-profits in Pennsylvania since 2006. Our focus is on taking care of the clients who rely on us for their day-to-day IT needs AND taking care of our employees. XBox breaks, food days, a fun and collegial environment - you get the idea! Do the right thing isn't just a core value, it is a way of life. Did we mention you would be a part of a winning team who works hard, plays hard and has an intense customer focus?

As part of our team you will enjoy:

• Competitive pay
• Fun and entertaining work environment (think food, lots of food!)
• Comprehensive benefits package
• Paid time off
• Company-provided training and certifications
• Growth opportunities with a proven industry leader
• Company incentives and promotions

Qualifications

Technical Skills

• Supporting and architecting a Windows 2012/2016 infrastructure including Active Directory, DNS, WINS, DHCP, File/Print, IIS, RADIUS, WSUS and terminal services (Citrix)
• Maintaining and designing an Exchange, SQL WSS/MOSS, SharePoint environment and other big iron Microsoft services
• Implementing unfamiliar and new technologies from third parties
• Spam filtering either through an SaaS solution or other means
• Backup and recovery of systems via third-party or native tools. This includes archiving to media such as tape, disk and cloud
• Troubleshooting network issues from a server/desktop perspective
• Exchange 2010/2013/Exchange Online Office 365, including implementation and support of a highly available messaging infrastructure

Business/Professional Skills

• Professional appearance and presentation
• Effectively and efficiently carry out written and verbal job-related instructions, with or without supervision
• Exercising sound judgment when evaluating situations, when offering positive suggestions and when making decisions
• Maintaining acceptable attendance/punctuality standards
• Maintaining quality and quantity work standards
• Responding to inquiries and/or complaints in a timely and professional manner

Education

• Bachelor's degree in computer science, engineering or relevant field; MS/MA preferred
• Professional certification (e.g. CCNP, CCDP)

Experience

• Minimum 7 years experience in information technology or related fields
• Experience in analysis, implementation and evaluation of IT systems and their specifications
• Experience with ticketing/monitoring software (ConnectWise, Kaseya)

Watchkeep is seeking a New Business Development Specialist. The New Business Development Specialist is a sales professional who is eager to learn the business technology industry and best-selling tactics to gain new market share. Having an excellent reputation for providing outstanding service after the sale in a B2B, technology-based role, the New Business Development Specialist helps area businesses be successful by navigating the Internet of Things, developing technology roadmaps and capitalizing on our best-in-breed technology and tools.

Responsibilities

• Apply relationship-building and appointment setting skills and knowledge as they relate to the sales of office equipment technology in order to achieve 100% of the assigned budget/quota.
• Prioritize and document prospects in a 30-60-90 day format and build a pipeline.
• Develop lists of qualified prospects that will be continuously updated. 
• Add new prospects by dedicating 90% of your time to cold calling, prospecting, telemarketing, networking, etc.
• Complete the closable prospect list/forecast.
• Complete other business and prospect lists as requested by the sales manager.
• Participate in and be a contributing member of the sales team while upholding the company's mission statement.
• Develop expertise, skills and knowledge by attending ongoing training classes when scheduled and exhibit a commitment to learning new products and knowledge.
• Prepare and discuss the weekly business forecast, the 30-60-90 day prospect list, professional goals and concerns at scheduled one-on-one meetings with the sales manager.
• Set appointments with decision-makers for a scheduled field time with the account executive.
• Elevate any individual or team concern to the sales manager.
• Maintain a positive, business-like demeanor and appearance at all times.

Qualifications

• Bachelor's degree or  related job experience
• Previous sales experience in a B2B setting is preferred.
• The ability to create prospect interest
• Exceptional communication skills including listening, analysis and presentations
• Expertise in math and analytical skills
• Ability to be a self-starter, self-motivator and deal well with rejection
• Be competitive
• Ability to lift up to 20 pounds; perform climbing, balancing, stooping, kneeling, crouching, crawling, reaching, standing, walking, pulling, pushing, lifting and grasping as it relates to job tasks.
• Work in an office setting, with some remote work and onsite at client locations.
• Frequent travel ~65% local travel. Must have a valid driver's license.

Fraser offers

• Competitive compensation salary plus unlimited commissions
• Company-paid trips, awards, incentives and promotions
• Professional sales environment with opportunities for advancement based upon performance
• Outstanding sales training program with industry leaders
• Comprehensive benefits package including medical, dental, vision, life and disability insurances, paid vacation, paid holidays, 401k with company match and expense reimbursement

Watchkeep helps many goal-oriented sales professionals achieve and surpass their ambitions through industry-leading training, a fun, collegial work environment and a very rewarding compensation program.  We welcome the opportunity to discuss what your next successful years in your career could look like here at Watchkeep.

Learn More or Apply

Our Digital Workplace Specialist is responsible for working with customers to create and improve their digital workplace experience. The DWS will achieve their sales objective by developing relationships and partnering with customers to evaluate/assess both their technology requirements, communication and business goals to develop a comprehensive strategy to meet their short and long-term objectives. The DWS will work closely with the Practice Managers supporting Managed Services and UCaaS for presale support.

Responsibilities

• Develop a pipeline by adding qualified new prospects by working with our sales team, cold calling, telemarketing, campaign management, etc.
• Lead customer discovery meetings to uncover and validate clients' desired outcomes and technology needs
• Create and present sales proposals to decision-makers. Close sales opportunities and accurately complete all sales paperwork.
• Hand off closed opportunities to delivery and customer success teams.
• Update CRM on a consistent basis in order to manage sales cycle.
• Continuous education to develop expertise, skills and knowledge by attending virtual or in-person learning.

Qualifications

• BA/BS degree or related job experience
• 2-5 years of experience in B2B outside sales, preferably in IT services, unified communications or office technology
• Demonstrated fearless cold calling, prospecting and closing of sales
• Strong client-facing skills and effective selling to an executive, owner and/or decision-maker with a consultative approach
• Entrepreneurial spirit and goal-driven focus - ability to deal with rejection
• Ability to work autonomously and demonstrate excellent time management skills

Watchkeep offers

• Competitive compensation salary plus unlimited commissions
• Company-paid trips, awards, incentives and promotions
• Professional sales environment with opportunities for advancement based upon performance
• Outstanding sales training program with industry leaders
• Comprehensive benefits package including medical, dental, vision, life and disability insurances, paid vacation, paid holidays, 401k with company match and expense reimbursement

Watchkeep helps many goal-oriented sales professionals achieve and surpass their ambitions through industry-leading training, a fun, collegial work environment and a very rewarding compensation program.  We welcome the opportunity to discuss what your next successful years in your career could look like here at Watchkeep.

Learn More or Apply